Secure Remote R56 Build 311..Login pop ups??

[DEI4ever]

I have a user that keeps getting the log in screen pop up every 10 to 15 minutes even though he is already logged in. I have selected the "suspend popups" option but they still come up. Any ideas on how to fix this?
He is running XP Pro SP1

Thanks

 

[rn4it]

On the SmartDashboard, Properties=>Global Properties=>Remote Access there is an option for Authentication Timeout can be set, this is R54, but there should be a similiar option in a similiar area for R56.
Hope this helps

 

[DEI4ever]

The Secure Remote client is what is causing the problem. Not the firewall itself. He is the only one that is having the problem. I already tried reinstalling the client and that didnt fix the issue

 

[ihatemanu]

Hi there,

Did you ever get an answer to this one as I'm having the same problem on one of my pcs?
Thanks

 

[ihatemanu]

Hi again,

I have found the answer!!
The continual pop ups are caused by conflicting IP addresses. For example, if a user belongs to more than one network (ie a network at home and at work) and retains a fixed IP address that conflicts with the IP address of the other network then these pop ups will happen!
Solution:- don't have fixed IPs on your workstation.