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Secondary Dial Tone

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gajh

gajh

IS-IT--Management
Jan 8, 2004
39
GB
Hope someone can help me. We dial a 9 for an outside line but we no longer get a secondary dial tone. Can you please advise on where or how to set this up.

Thanks
 
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Check your system short codes. You should have something like...

Shortcode 9
Telephone Number .
Line Group Id 0
Feature SecondaryDial Tone

Hope this helps!
 
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Almost, You need 2 short codes

Short Conde 9
tel no <blank>
Line 0
Feature SecondaryDialTone

Shoret code [9]N
Tel No. N
line 0
Feature Dial
 
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Hi thanks for the ideas I manage to get a secondary dial tone but then when i dial the number it just hangs up
 
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It sounds like the call may be attempting to go out of the system in a line that doesn't exist or is not programmed correctly. I would check the lines next.
 
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