Secondary Dial tone issues 3.2.54

[littlegates]

Have a IP Office unit with 3.2.54. Have a secondary dial tone short code set as: 9 . secondary dial tone.

The problem is that every time a incoming call comes into the T1 and a user wants to reach and outside line...they can't. They'll either pick up the call coming in, or the call get disconnected. I've tried everything that I could think of. Even monitor doesn't display anything. Any help would be appreciated:

PCS3035

 

[tlpeter]

you should have 2 shortcodes

the first one is

9
secondiary dialtone
.
line 0

the second one

N
dial
N
line id 0


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ronromano]

Are you trying to transfer to an outside line or use DISA of so type?

 

[littlegates]

All that is happening is a call is coming through on the first line and if you wanted to hit 9 to dial an outside line then pickup, you answer the call. Even if the call is a DID. Everyone for some reason can still see the call.