SECOND LINE VMAIL ROLLOVER

[elwormo]

I have a phone "ext6006" with 2 lines and when you call the second line "ext 26006" the vmail does not pick up.

I am very new to this sytem and we are lacking documentation. Can anyone tell me how to make that rollover. I have l and p and can get access to the pbx system.

 

[LubbTech]

WHAT IS YOUR LAST "LHK" SET TO, AND WHAT TYPE OF VOICEMAIL SYSTEM ARE YOU USING?

 

[elwormo]

Williams is what the manual says. The system is nortel meridian networks running x25 i believe I can run a prt in ld 20 the tnb for type and eneter my tnb and it gives me lhk = 1

 

[mluckie1]

You need to check cls has fna. Also if you are dialing 6006 or 26006 will make a difference when it goes to voicemail. Put 26006 in same mailbox as 6006 as a second number.

 

[LubbTech]

As long as your second line is on key 1 then LHK=1 is O.K. Are you sure you are not using meridian mail for your voicemail system? If so then make sure that the mailbox has included your second line as an EXT.

 

[elwormo]

thank you for your replies. It is working fine. I was dialing direct 26006 to test I tied up the line and called it and it worked great.

thanks again

 

[johnpoole]

also need to make sure line one is marped on the set, and added to the mail box for line one as an exten..

john poole
bellsouth business
columbia,sc

 

[johnpoole]

by doing that you can dial either line and get the same vm

john poole
bellsouth business
columbia,sc