Second line rings busy 1

[cappo5150]

When a user is on the phone and someone else calls, it rings busy. How do I make his 2nd line ring, then if not answered it goes into voicemail. We are using an Option 11c, with Mermail. The phone is 2616. Any suggestions, and please if you can make them idiot proof. I’m new to phone systems. Thank you.

 

[srmega41]

In the phone programming, there is a prompt for this option in the CLS, and in the config of the phone.

CLS ==> HTA

Phone feature ==> LHK

My guess is your 2616 has LHK set at 0 and HTD set in the CLS.

In LD 11 do the following:

REQ CHG
TYPE 2616
TN X X (The TN of the phone)
ECHG YES
ITEM CLS HTA
ITEM LHK 1

If there is nothing configured in the HUNT prompt, that will also need to be set to your voicemail target DN.
This should resolve the issue. If not, post the printout of the phone.

Scott M.

 

[johnpoole]

to add the going to mail if not answered

REQ  CHG
TYPE 2616
TN   X  X  (The TN of the phone)
ECHG YES
ITEM CLS HTA fna
ITEM LHK 1
item fdn xxxx     [COLOR=red](x is the forward number of mail)[/color]
hunt xxxx         [COLOR=red](x is the forward number of mail)[/color]

if you want a busy instead of mail if both line are busy then have hunt 000 ...only hunt you get then is lhk

john poole
bellsouth business
columbia,sc

 

[cappo5150]

Thank you all.