Second Choice in RLI fails

[Adkins77]

I have an issue where when VOIP calls cannot route to NRS, the call times out, and caller hears re-order. The call should go to second choice in the RLI but does not. Has anyone encountered this issue? As the programming and setup look fine.
Thanks

 

[bigindian65]

probably a good idea to post that RLI and your voip RDB in question

Mato' Was'aka

 

[allenmac]

Make sure you have set SBOC to RRA in the VoIP RLI entry in your RLBs.

 

[Adkins77]

It is currently set to NRR. I will change it to RRA and test. Thanks for the tip.

 

[yyrkroon]

make sure ISET is = to the numbers of entry you have, otherwise its not going to step down to use those entries

if you have entry 0 and 1 and ISET is set to 1 then entry 1 is never looked at on rra