Christine66
Technical User
Milesprower and aperez54 replied to me on 8/18 regarding reports and how I would find out why my call center numbers don't match.
Milesprower said: Go to the Application Call Treatment report to find out what happen to the other calls.
aperez54 said: Check your calls terminated - forced disconnect, forced busy, voicemail, etc.
My problem - now that I'm on-site and looking at the SECC - I'm not sure of the procedures on how to get to this information - can't seem to find it. Need more help. Thanks!
Milesprower said: Go to the Application Call Treatment report to find out what happen to the other calls.
aperez54 said: Check your calls terminated - forced disconnect, forced busy, voicemail, etc.
My problem - now that I'm on-site and looking at the SECC - I'm not sure of the procedures on how to get to this information - can't seem to find it. Need more help. Thanks!