SECC - Reports

[Christine66]

Milesprower and aperez54 replied to me on 8/18 regarding reports and how I would find out why my call center numbers don't match.

Milesprower said: Go to the Application Call Treatment report to find out what happen to the other calls.

aperez54 said: Check your calls terminated - forced disconnect, forced busy, voicemail, etc.

My problem - now that I'm on-site and looking at the SECC - I'm not sure of the procedures on how to get to this information - can't seem to find it. Need more help. Thanks!

 

[Revolution1200]

Hi,

You would be better posting this in the symposium cal centre forum - more help over there.

What you are looking for is the historical reporting section on the client PC, run an application Call Treatment report - you will see the report headers you need.

Kind Regards

Stuart

 

[Christine66]

Thank you.