fonetrbl911
Technical User
I have an Opt11C 4.0, SECC 4.2, CallPilot 2.0. The situation is that the customer has branches in other states that forward their 800 numbers or main numbers to a DID at the location of the SECC. The SECC works correctly however for the Out of Hours Service the calls should route to ext. 17XX which is a phantom TN that is DCFW to CallPilot, play the closed message and beep to leave a message. The recording played is "you have been forwared to a vm system however the person at 123-456-7890 does not subscribe to this service a valid attendant number has not been specified your session cannot be completed at this time, please try again later." I can change the Out of Hours Service number to a phone and it does forward out of SECC correctly.