I have SECC3 configured with one call presentation class configured as `queue to skillset after 30 sec'. No other call presentation class is configured.
There're 10 agents using 3905 phonesets.
Normally when the call arrives, the phoneset beeps and the In-calls lamp flashes. But sometimes (I can't tell any exact period) the phoneset does not beep, the lamp does not flash, and the call connects immediately.
Any comments?
There're 10 agents using 3905 phonesets.
Normally when the call arrives, the phoneset beeps and the In-calls lamp flashes. But sometimes (I can't tell any exact period) the phoneset does not beep, the lamp does not flash, and the call connects immediately.
Any comments?
