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SEB Remote Monitoring

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Abcdefg14

IS-IT--Management
Oct 19, 2024
3
Help!

I recently acquired a client who needs Avaya/Nortel telephone system maintenance support. I have technicians who can perform basic troubleshooting, moves/adds, etc. but one requirement is to remotely monitor the system for alarms via SEB II modem.

My issue is, I don’t know how to go about doing this as the previous support vendor likely had software and programmer support which I don’t have in-house.

Can anyone assist me in figuring out what I need to do to be able to remotely monitor the system? Do I need to purchase software? I would be incredibly grateful.
 
There is a program called IRIS that is used to create sites and alarming. Unfortunately, the company just recently shutdown this product, so I would look at an alternative for alarm monitoring.
 
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