Help!
I recently acquired a client who needs Avaya/Nortel telephone system maintenance support. I have technicians who can perform basic troubleshooting, moves/adds, etc. but one requirement is to remotely monitor the system for alarms via SEB II modem.
My issue is, I don’t know how to go about doing this as the previous support vendor likely had software and programmer support which I don’t have in-house.
Can anyone assist me in figuring out what I need to do to be able to remotely monitor the system? Do I need to purchase software? I would be incredibly grateful.
I recently acquired a client who needs Avaya/Nortel telephone system maintenance support. I have technicians who can perform basic troubleshooting, moves/adds, etc. but one requirement is to remotely monitor the system for alarms via SEB II modem.
My issue is, I don’t know how to go about doing this as the previous support vendor likely had software and programmer support which I don’t have in-house.
Can anyone assist me in figuring out what I need to do to be able to remotely monitor the system? Do I need to purchase software? I would be incredibly grateful.
