SEB Remote Monitoring

[Abcdefg14]

Help!

I recently acquired a client who needs Avaya/Nortel telephone system maintenance support. I have technicians who can perform basic troubleshooting, moves/adds, etc. but one requirement is to remotely monitor the system for alarms via SEB II modem.

My issue is, I don’t know how to go about doing this as the previous support vendor likely had software and programmer support which I don’t have in-house.

Can anyone assist me in figuring out what I need to do to be able to remotely monitor the system? Do I need to purchase software? I would be incredibly grateful.

 

[Firebird Scrambler]

I've been replying back on the other forum

 

[gbtac3]

There is a program called IRIS that is used to create sites and alarming. Unfortunately, the company just recently shutdown this product, so I would look at an alternative for alarm monitoring.