SDNs in Callpilot. CDNs vs ACDNs

[eastcoast10]

This is a question I have not been able to find an answer to. We have a number of applications assigned against SDN's in callpilot.

Some of the major ones we used were built by the vendor some time ago now, before my time anyway.

I build a new Application in Application Builder, which in function very much resembles an application we have been using for an extended period. The SDN for this older application in callpilot is configured in the PBX as a CDN. In fact there are three legacy application we use extensively whose SDNs are CDNs in the PBX.

I mimicked that arrangement for my new call flow application; I configured the SDN number as a CDN in the PBX.

I found the application would not work. I changed the SDN configuration in the switch to be an ACDN. It works fine.

This experience highlights something that I have never been able to get an answer to - namely for SDNs in callpilot under what circumstances are CDNs used? I looked at these CDN-SDNs defined in the PBX and I notice this distinction:

AACQ YES
ASID 16
SFNB 1 2 3 4 5 6 7 8 11 12 13 18 22 24 25 26 28 29 31 33 34
35 36 37 38 39
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12


They are defined as being acquired by an application. The AACQ parameter never came up as an available selection when I configured the SDN as a CDN for my application:

I have looked through the callpilot configuration, in the AACC server [aka symposium] configuration files and can't find any listing for these CDN-SDN numbers.

So I am at a loss as to when/why/how you define your SDN number as a CDN vs an ACDN ?

 

[KCFLHRC]

For Voice Services there is a need for only 1 CDN for Call Pilot. Everything else should be configured as Dummy ACD ques and night call forwarded to the CDN. Then configured in the SDN table for what service it is. Sounds like someone had no idea what they were doing is why you have these other CDN's.

 

[Splic3d]

The CDN's were probably set up for scripting in the symposium call center.

http://www.i3techgroup.com

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[KCFLHRC]

When the call hits Call Pilot the very first thing it does is look in the SDN table, if there is no match there it looks at mail boxes. If no match found there you will get the " I'm sorry that person doesn't subscribe to this service

 

[mlozoveanu]

Your CDN was configured on CP by Configuration Wizard Setup. In this way, CallPilot controls the CDN.

 

[KCFLHRC]

You can also build a phantom loop and phantom DN's and get the call to Call Pilot that way too if for some reason you run out of ACDN's