SDI port config to collect the ACD report

[vikramkumar]

Folks,

Can someone please show me the detail procedure to config an SDI port so that I can callect the data to see the ACD report. Can I use my hyperterminal to capture the information?

Can one use any SDI port from any expansion cabinet?
I have currently two ACD groups setup in my system.

Thanks much.

-Vikram

 

[I2007]

LD 17
REQ CHG
TYPE ADAN
ADAN NEW/CHG TTY X
USER ACD (acd must be the only user)
SSUP NO (port user for status screen)
APRT YES (Port is used for ACD reports)


LD 23
REQ CHG
TYPE ACD
ACDN (Dn of the Acd you wish to report)
RPRT (Reports will be printed for this acd)

LD23
REQ CHG
TYPE SCB
CPRD 01 01 12 31 (Start and stop date)
SHR 8 (Time for the first print of that day)
EHR 16 (Time for the last print of that day)
DOW 2 3 4 5 6 (What weekdays you want to report 1=sunday)
RFPQ 1 (Reports will be printed with a 1 hour interval)
ROPT 1234 (What type of reports)
PRIO 2 (What TTY port is used)
TOT4 no (Daily report)

ROPT 1 = agent repot
ROPT 2 = que report
ROPT 3 = trunk report
ROPT 4 = agent position report

Hope this helps out a little bit....

i2007