Screen Playback issue

[expack]

Not able to playback the screen of yesterdays calls [even old calls]. only voice can play. But in query type is shows as screen + voice.

Sometimes player hung in between.[for all user]
Not bale to save the calls in any of the format...[some of the user] save calls window hung then entire application needs to be closed forcefully....

Looking for tunning up of desktop & nice player on user desktop..?

We have NICE perform R2 with SP5[latest SP]

challege here is some of the user r using vista OS.

Kindly suggest....

 

[AlmostMe]

If this is a new issue have you tried restarting screen server? Under call preview window check exceptions tab to see if any errors reported. Try doing a live monitor of screen recording.

 

[tnice]

if you dont archive Screen calls, you probably not able to listen old calls that are not on the screen loggers.

when you receive player error or any error on BA.
check client pc player logs and locate logs on Application server. what it says.

or basically restart the locate service on the application server if it is sp4

 

[AlmostMe]

I believe the reason your internal calls are recording are because they are being recorded by the other internal particitpant (If total recording check the channel, you will see the channel will be the channel assigned to other internal device).

Things to check:
1. Are all extensions that are failing to record in same switch, if so check your switch mirroring.
2. Are all extnesions that are failing ot record in same IP range, is this the same or different to extensions that are successfully recording? If different and you are doing vlan spanning once again check switch configuration.
3. MAC addresses, is your channel configuration done by extension number or MAC address? If MAC address check this is same as physical mac address on the extensions.
4. TAPI configuration, if using TAPI integration check both the Extension and MAC address are assigned to your TAPI user in Cisco CM.

This is a starter anyway.

 

[AlmostMe]

Apoligies this is for another thread.