Screen palyback Issue

[expack]

While playing the voice + Screen call on logger at the start we are getting the error. error is attached here.

We dont have storage center servers. We are using NICE perform R2 latest service pack.

Error : Screen cannot be displayed properly. Please contact your system administrator.
Details : SenderID- -9000 ErorID-9009
SCR_RENDERER_RENDER_PACKET_FAILED.

Please advice. Thanks for your help !

 

[expack]

This happens for 85 % of the calls on all 4 MML loggers.

 

[RecordingSystems2311]

I think you need to update the all servers host file first.

here is the path, C:\windows\system32\drivers\etc\ open a host file and put in the host name as well as IP addresses.