SCN: Site w/ Distributed Voicemail can't record personal greeting

[itguy604]

I have a problem where the new users in Site B can not record a personal greeting message..
Here's my setup:

IPO 8.0 43, VM Pro: 8.0 1011

Site A: (Main Site) Central Server, setup as Voicemail Pro
Site B: (2nd Site) Distributed Voicemail, setup as Distributed and SCN route of: Site A

Users on Site B: press *17 to setup their voicemail box, they can record their name in the system.
But they can not press '3' to record a personal greeting. .The voicemail lady says: "Invalid Entry"

However, if you press *17 from Site: A, the users can set-up and record a personal greeting, and everything will
work fine..

The reason i'm not doing centralized voicemail is because if the link between Site A & B goes down, then I will have
no voicemail for everyone in Site B...

What am I doing wrong?

Thanks,

 

[hairlessupportmonkey]

Try this link:

http://marketingtools.avaya.com/kno...mproinst/centralized_overview_centralized.htm

ACSS - SME
General Geek

 

[itguy604]

Hi,
I my set-up is exactly like the 4th diagram: Centralized Voicemail with Distributed Voicemail Servers

Except I only have two Sites..

I can't get the Personal Greetings to play on the Second Site.. it just says invalid entry when pressing
option 3 to record.

The Recorded Name greeting will save and sync between the servers... hmmmmm?

 

[itguy604]

Ok, I made some progress on this.. the *17 short code was wrong, its supposed to be "?"U, it was set to: "?U" ..
Now, when users dial *17 to set-up their box, they can record a personal greeting.. (Option 3 works.. )

However, my new problem now is that its still Playing: "Your call has been answered by Avaya IP Office"
And then their: Recorded Name..

No Personal Greeting..


It seems like when calls from Site B goes to Voicemail, there is no Personal Greeting on the Distributed Server.
Personal Greeting is stored only on my Central Server.. . How can this be fixed?

The recorded name works fine, and will sync between the server..