scn no answer time problem

[ducatisenna]

Hi,

I dial a number in our regional offices over scn,
if the dialed number is busy or unavailable, i wait for 24-25 seconds to leave a message to the voicemail box.

the system default no answer time is 15 seconds, and user settings time is nothing and induvidial coverage time is 10 seconds. all setting default, the user belongs to a group named u.a. for applying dialing shortcodes.

and in hq when i dial a number, if the number is unavailable , in 6 seconds ,leave mail voicemail message starting, hq setting are all default,
default answer time 15
user no answer time nothing
induvidual coverage time 10
when i change the user no answer time to 20
there is nothing changes , leave voicemail box starting again in 6 seconds, i do not understand how can i manage this leave voicemail system.

 

[tlpeter]

did you cal the group u.a. ???
remove the dots
only normal (cant find the right word now)caracters are allowed (0-9 and a-z)


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

Send me the configs and i will take a look at it.

 

[jslewis]

ducatisenna, what version are you using?
I have a similar problem with a 3 site scn using 3.2.54, vm pro 3.2.30.
When a call comes in via pri at main site the DID is routed to an extension on one of the remote sites, there is 6 seconds of dead air after the ringing stops and before the greeting plays.
I was wondering if moving to 4.0 would be a solution or not.

 

[ducatisenna]

version 3.2.55 vmpro 3.2.30
ipo 412

intrigrant i send you the config file.