SCN Issues 3

[redswine]

I have 2 IPO500's with 9.1 software, essential edition, IP500 Voice Networking 4 licenses and VCM 32's at each site.

I set up the SCN and it works perfectly... for 20 minutes. Then when I try to dial across the network, the line says unobtainable, it kicks me out of System Status and I can't log into manager, even though it sees it, I can, however, log in through the wan port. A simple reboot fixes the problem for another 20 minutes. It only seems to happen on one unit, the side I'm at. But I don't know if that's because no one is initiating a call from the other location. The other location, is does call over here on an overflow from a hunt group, so calls are theoretically being initiated.

Here's the monitor report:

16:20:57 1369962mS CD: CALL: 0.1086.0 BState=Idle Cut=1 Music=0.0 Aend="Downstairs Offi(206)" (0.21) Bend="Brian Smith(128)" [Line 17] (0.0) CalledNum=128 (Brian Smith) CallingNum=206 (Downstairs Offi) Internal=0 Time=1316 AState=Dialled
16:20:57 1369964mS H323Evt: v=0 stacknum=17 State, new=NullState, old=NullState id=-1
16:20:57 1369971mS H323Evt: v=0 stacknum=17 State, new=Initiated, old=NullState id=1088
16:21:00 1372250mS H323Evt: v=0 stacknum=17 State, new=NullState, old=Initiated id=1088
16:21:00 1372250mS H323Evt: Shared tcp socket for line 17 disconnected
16:21:00 1372250mS H323Evt: H323Pipe:isconnectIndication cap H323Pipe(1)
16:21:00 1372250mS H323Evt: H323Pipe:isconnectIndication cap CmMsg(2)
16:21:00 1372250mS H323Evt: H323Pipe:isconnectIndication cap SipVideo(10)
16:21:00 1372250mS H323Evt: H323Pipe:isconnectIndication cap SharedLicence(20)
16:21:00 1372250mS H323Evt: H323Pipe:isconnectIndication cap ConfServer(40)
16:21:00 1372251mS H323Evt: H323Pipe:isconnectIndication cap Presentation(80)
16:21:00 1372251mS H323Evt: H323Pipe:isconnectIndication cap CameraControl(100)
16:21:00 1372251mS H323Evt: H323Pipe:isconnectIndication cap CMMsgRelay(200)
16:21:00 1372251mS H323Evt: H323Pipe:isconnectIndication cap Rfc2833(400)
16:21:00 1372251mS H323Evt: H323Pipe:isconnectIndication cap ResponseToReInvite(800)
16:21:00 1372251mS H323Evt: H323 stack for line 17 is disconnected
16:21:00 1372253mS CMLineRx: v=17
CMReleaseComp
Line: type=IPLine 17 Call: lid=0 id=1088 in=0
Cause=38, Network out of order
16:21:00 1372253mS CMTARGET: 0a010afe0000043e 0.1086.0 19 Downstairs Offi.0: Re-target after NetworkOOO - Try: Shortcode(128)
16:21:00 1372253mS CMTARGET: 0a010afe0000043e 0.1086.0 19 Downstairs Offi.0: ADD TARGET (N): number=128 type=100 depth=1 nobar=1 setorig=1 ses=0
16:21:00 1372254mS CMTARGET: 0a010afe0000043e 0.1086.0 19 Downstairs Offi.0: TARGET: Not in dial plan
16:21:00 1372254mS CMTARGET: 0a010afe0000043e 0.1086.0 19 Downstairs Offi.0: CancelTimer CMTCNoAnswerTimeout
16:21:00 1372254mS CMTARGET: 0a010afe0000043e 0.1086.0 19 Downstairs Offi.0: PrepareTransferTargets Found 0 target
16:21:00 1372254mS CMCallEvt: 0000000000000000 0.1087.0 19 TargetingEP: RequestEnd 0a010afe00000440 0.1088.0 19 H323TrunkEP
16:21:00 1372254mS CMCallEvt: 0000000000000000 0.1087.0 -1 BaseEP: DELETE CMEndpoint f17e05ec TOTAL NOW=2 CALL_LIST=1
16:21:00 1372255mS CMCallEvt: 0a010afe00000440 0.1088.0 19 H323TrunkEP: StateChange: END=B CMCSOffering->CMCSCompleted
16:21:00 1372257mS CMLOGGING: CALL:2016/11/2916:20,00:00:00,000,206,O,128,128,DownstairsOffi,,,0,,"",0,n/a
16:21:00 1372257mS CD: CALL: 0.1086.0 BState=Disconnecting Cut=1 Music=0.0 Aend="Downstairs Offi(206)" (0.21) Bend="Brian Smith(128)" [Line 17] (267.1) CalledNum=128 (Brian Smith) CallingNum=206 (Downstairs Offi) Internal=0 Time=3611 AState=Dialled
16:21:00 1372257mS CD: CALL: 0.1086.0 Deleted
16:21:00 1372257mS CMExtnEvt: Downstairs Offi: CALL LOST (CMCauseNetworkOOO)
16:21:00 1372258mS CMExtnEvt: Downstairs Offi: Extn(206) Calling Party Number(206) Type(CMNTypeInternal)
16:21:00 1372258mS CMCallEvt: 0a010afe0000043e 0.1086.0 -1 Downstairs Offi.0: StateChange: END=X CMCSDialled->CMCSCompletedTone
16:21:00 1372258mS CMExtnEvt: v=6 State, new=CMESCompleted old=Proceeding,0,0,Downstairs Offi
16:21:00 1372259mS CMCallEvt: 0a010afe00000440 0.1088.0 -1 H323TrunkEP: StateChange: END=X CMCSCompleted->CMCSDelete
16:21:00 1372259mS CMCallEvt: END CALL:19 (f17e1ef8)
16:21:00 1372261mS CMCallEvt: 0a010afe00000440 0.1088.0 -1 BaseEP: DELETE CMEndpoint f17c263c TOTAL NOW=1 CALL_LIST=0
16:21:00 1372262mS CMMap: a=6.1 b=0.0 Mapper::FreeCodec freed CMRTVocoder(f53afdf8) resource busy 0, total 42
16:21:00 1372263mS CMMap: a=0.21 b=0.0 B2
16:21:00 1372513mS CMMap: a=0.21 b=0.0 B0
16:21:00 1372763mS CMMap: a=0.21 b=0.0 B2
16:21:01 1373013mS CMMap: a=0.21 b=0.0 B0
16:21:01 1373263mS CMMap: a=0.21 b=0.0 B2
16:21:01 1373513mS CMMap: a=0.21 b=0.0 B0
16:21:01 1373763mS CMMap: a=0.21 b=0.0 B2
16:21:01 1373838mS CMExtnRx: v=206, p1=0
CMReleaseComp
Line: type=DigitalExtn 2 Call: lid=0 id=1086 in=0
16:21:01 1373838mS CMCallEvt: 0a010afe0000043e 0.1086.0 -1 Downstairs Offi.0: StateChange: END=X CMCSCompletedTone->CMCSCompleted
16:21:01 1373838mS CMExtnEvt: v=6 State, new=PortRecoverDelay old=CMESCompleted,0,0,Downstairs Offi
16:21:01 1373839mS CMExtnEvt: Downstairs Offi: CALL LOST (CMCauseForceClear)
16:21:01 1373839mS CMExtnEvt: Downstairs Offi: Extn(206) Calling Party Number(206) Type(CMNTypeInternal)
16:21:01 1373839mS CMExtnEvt: Downstairs Offi: CMExtnHandler::SetCurrent( id: 1086->0 )
16:21:01 1373839mS CMCallEvt: 0a010afe0000043e 0.1086.0 -1 Downstairs Offi.-1: StateChange: END=X CMCSCompleted->CMCSDelete
16:21:01 1373840mS CMTARGET: 0a010afe0000043e 0.1086.0 -1 BaseEP: ~CMTargetHandler f17da29c ep f17cbd08
16:21:01 1373840mS CMCallEvt: 0a010afe0000043e 0.1086.0 -1 BaseEP: DELETE CMEndpoint f17cbd08 TOTAL NOW=0 CALL_LIST=0
16:21:01 1373842mS CMMap: a=0.21 b=0.0 B0
16:21:02 1374076mS RES: Tue 29/11/2016 16:21:02 FreeMem=52561740 Heap=52198068(0) Cache=363672 MemObjs=9607(10366) CMMsg=4(5) ASN=0 Buff=5200 1350 1000 7443 5 Links=52432(52813) BTree=499(1135) CPU=03.21% CPUStats=04.03%/3/7/4716/22693/23017/00.00%/0/
02.24% MCR=0 MCW=0
16:21:02 1374076mS RES2: IP 500 V2 9.1.7.0 build 163 Tasks=55 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=59 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=1 TCP=18(TLS=5) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
16:21:02 1374077mS RES4: XML MemObjs=63 PoolMem=4748404(2) FreePoolMem=4733100(0)
16:21:02 1374077mS RES5: CLog MemObjs=29 FreePoolMem(Objs)=3692(71) TotalMem=85350
16:21:03 1375839mS CMExtnEvt: Downstairs Offi: Recover Timer reason=CMTRWrapUp
16:21:03 1375839mS CMExtnEvt: v=6 State, new=Idle old=PortRecoverDelay,0,0,Downstairs Offi
16:21:03 1375840mS CMExtnTx: v=206, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 2 Call: lid=0 id=-1 in=0
Called[Downstairs Offi Msgs=0 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000000] Type=Default Plan=Default
Display [Downstairs Offi Msgs=0]
Timed: 29/11/16 16:21


Tech support said it might be a bug and I should downgrade to 9.1.6, but it's only happening on one side, so I wanted to check with the community first.

 

[redswine]

On an off chance, I downgraded to 9.1.6, and it did the same thing at the 20 minute mark.

 

[amriddle01]

Then its being done by a timeout on a router/firewall

 

[redswine]

I don't know a lot about networking, so sorry if this sounds stupid, why would resetting the IP Office fix the problem temporarily?

 

[amriddle01]

It allows the session(s) that's being blocked to clear down, seen the same with SIP trunks numerous times

 

[redswine]

Thanks. I've reached out to the networking guy. I'll update if that fixes the issue.

 

[redswine]

Ok, so the IT guy checked the settings and replaced the switch. Now it's staying up closer to 30-40 minutes. But now when it drops, I don't get kicked out of System Status, but I can't ping the system for about a minute, then I can and I can log into the system. Before I had to reboot to get the system working again, but now a simple config merge gets it working again immediately.

 

[amriddle01]

Are you sure there's not an IP conflict? Sure sounds like it, if not it's still something on the network I'm afraid

 

[budbyrd]

Almost sounds like a duplicate IP address on the network. Disconnect the IPO and run ping scan (like Angry IP Scanner, free app)to check for duplicate IP's

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[redswine]

Funny you both should say that. As I rebooted the last time, I had a continuous ping going and even though the system rebooted, it kept pinging. So I disconnected it from the network and it kept pinging. I was using the IP Address the IT guy had given me and told me he reserved... So I changed the address, it's been up and operational for the past 35 minutes.

 

[amriddle01]

Idiots most IT men, think they know everything becuase they can ping something