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Scheduled reboots on my Meridan Option 11C

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cplkev

IS-IT--Management
Apr 12, 2007
19
US
Hi,

Searched posts but could not find any related to my issue.

I have a user who has reported that she has been cut off of customer conference calls for 3 week running in what sounds like either her phone rebooting our our entire PBX rebooting on a regular (scheduled?) basis. Her phone comes back but of course her customer call has been disconnected. This has happened now every Tuesday evening at right around 5:30 PM.

How do I check for and disable scheduled reboots, reloads to eliminate a PBX issue?
I have very limited documentation so appreciate all the ld details.

Thanks in advance!
 
There is no scheduled reboot. Best thing to do is look in the history file and see what you see there. What type of phone is it? TDM or IP?
 
How do I review the history file you mentioned and what should I look for? The phone is a TDM, M3903
 
Ok, thanks. But I'm only seeing very recent history in the printout and nothing from last night. The Software Input/Output Guid I have is only book 1 of 2 and stops at LD 18. Are there other options in LD 22 for going back further in time?
 
Here - get these books:
Your History File has a size. Print TYPE ADAN in LD 22

It is changed in LD 17

Every Tuesday evening? - sounds like you need to ask the facilities or maintenance department what runs at that time, because it is affecting your PBX

~~
Gene at GHTROUT.com
 
Might want to look at other factors besides the phone switch.

I had this happen to a customer one time and it turned out to be a faulty UPS battery. It would run a self test every day at 2pm sharp and reboot the switch. Also had the same thing happen to another switch and turned out to be every Friday morning the backup generator would kick on for a test and would kill power for 2 seconds, just enough to reboot it.

Who knows someone might be something as simple as the cleaning lady using the switch plug for a vacuum the same time every day.

Option 11s look like wall mount A/C units to non telephone techs.
 
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