Scheduled output of reports fails

[Mfiddy]

We are using CC6 on a CS1000. We have been trying to have reports scheduled and output to a mapped network drive. When the report runs I get an error in the log stating that the output failed due to an export destination failure.

The email notifacation I get is this:

Error code = -2147206462
Error Description: Dos error.

Not sure what i'm missing...I can output the same report manually. I have set up a windows service account and added this as an adminstrator, mapped the drive and set up a share on the folder.

Any help would be appreciated.

 

[mte0910]

I have set up a windows service account and added this as an adminstrator..."

Did you name it iceadmin?

 

[Mfiddy]

Sorry about the confusion, we have had iceadmin set up as an administrator since install. We've had this same issue since we first tried to output reports. I looks to me like it's a problem with whatever service is initiating the report, when it’s scheduled, doesn’t have the right credentials. So, we did a couple of things:
- We added the server to our domain and domain name server
- We set up a window service account for our network
- mapped the network drive and set up a share on the folders
With all of this done I still get the same failure but I can manually output...very frustrating.
I was hoping that someone would either know what service that is or may have had the same issue in the past.

Thanks for the reply!

 

[MrPederman]

Look in this manual:

Nortel Contact Center Manager Administration
Installation and Maintenance Guide

Publication number 297-2183-926
Product release: 6.0
Document release: Standard 10.23
Date: 13 February 2009

Starting on page 1432 it shows the step you need to follow. There is too much to list here. I have not done this yet, but I am researching it. Please follow-up with what you needed to do for success.

Thanks and good luck.

 

[mte0910]

Mfiddy,

Not to beat a dead horse, but are you saying that you are trying to schedule historical reports to run on the CCMA and write out to a share on another system? If so, my question (poorly written) was is iceAdmin a valid account on the other system with write access to that system? I have this same setup where groups schedule reports and have them out-put to a group share. In order to write the report, we had to add iceAdmin to the server with the group shares.