Scheduled historical reports 3

[leithdavyb]

Hello

We seem to have a problem sheduling reports to export as excel files (or any other format).

We have recently upgraded from full client Symposium 4.0 to Call Centre 6 webclient, but have had this problem long before the upgrade.

The logs in the audit trail are :

1.
The Historical Report shedule test in Report Group Private Report Templates could not be run. Error: -2147206460 - Invalid directory.

2.
The Historical Report in Report Group could not be run. Error: -2147467259 - [Microsoft][ODBC Microsoft Access Driver] Could not update

3.
The Historical Report shedule test in Report Group Private Report Templates could not be run. Error: -2147206462 - Dos error.

The paths are pretty straightforward shared drives, and we have no problem running and exporting the same reports, ad-hoc.

Pourquoi?

 

[atascoman]

I had a very similiar problem with the Webclient v4.5. Not sure if this is a fix, but I had to grant the Nortel admin account, which on the webclient was the ICEADMIN account, full control access to the folder where I was trying to export the file to.

Hope this helps.

 

[mte0910]

Be sure that ICEADMIN is a valid account on the system you are exporting the report to. This was our problem, creating the ICEADMIN account solved it.

 

[monkeybarfan]

Better to develop your own reports using Crystal and then use Crystal Delivery (freeware) to schedule their output

 

[leithdavyb]

Thanks very much guys. We fixed in much the way you suggested.