Schedule Jobs Failing since---July 4th-----

[jspirit]

I have posted this message a couple of times. I am not sure if I am providing enough information.

using:
Backup Exec 8.50
MS Exchange
Windows 2k Server

I have a problem, ever since July 4th holiday we did not replace the tape on July 5th and returned to replace the tape on Monday, July 8th. We have a byte count that has been consistent with previous successful jobs, but we can not get a success since the 4th.

I tried everything from:
rebuilding the schedule job,
cleaning tape drive,
new tapes,
new hardware drivers,
unchecking follow junction points,
unchecking verify option,
renaming the catalog directory,
checking the license and version numbers,
checking with Veritas Support and no help except that it might be hardware related.

I think it is something in the software because run a complete successful backup on the exchange server.

Our company has more than 60 workstations and I am starting to wonder if one of them is left on, will the backup run?

Please respond with anything. Tell me to find another job.

Thanks

 

[zoeythecat]

How do you know your backup is not working? The job may say "not successful" but if you check the log your backup may be working. Our weekly backup displays "Unsuccessful" becuase we are backing up directories that use active database files but everything else gets backed up but the job still displays unsuccessful. Try checking your log and post the results here so we can get some more info.

 

[Spirit]

Check the Veritas website for the latest version, this sometimes fixes unsuccessful messages because newer builds know what some file types are that previous did not.

http://support.veritas.com/

If you could post the job log THAT would help enormously. (Remember to edit anything sensitive!)

I know its drastic but have you tried uninstalling the entire veritas suite?

Go with your gut, tell everyone theres a shut down tonight and go round and make sure all PC's are switched off.

Run a complete virus scan on your server(s).

Hope this gets you started until you can post a job log.

 

[jspirit]

thanks, for the responses i will post a log here soon.

 

[jspirit]

======================================================================
Job server: EXCH_DC
Job name: Exch_dc Backup
Job started: Tuesday, July 30, 2002 at 11:30:10 PM
Job type: Backup
Log file: BEX37.txt
======================================================================

Drive and media information from media mount:
Changer Name:
Drive Name: COMPAQ 1
Media Slot: 0
Media Cartridge Label: 4MM000021
Targeted Media Set Name: Media Set 1

======================================================================
Job Operation - Backup
Media operation - overwrite.
Hardware compression enabled.
======================================================================
OFO: Started for device: "\\ADP_DC\D$"

Performing Remote Agent backup

Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "\\ADP_DC\D$ "
Backup set #1 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 7/30/2002 at 11:33:18 PM.

Backup completed on 7/30/2002 at 11:34:15 PM.
Backed up 578 files in 51 directories.
Processed 165,999,798 bytes in 57 seconds.
Throughput rate: 166.6 MB/min
----------------------------------------------------------------------

Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "\\EXCH_DC\Microsoft Exchange Mailboxes "
Backup set #2 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 7/30/2002 at 11:34:19 PM.
WARNING: "Bob J Jones [B_Jones]?Top of Information Store?Inbox?NYRangers Pre-Season Schedule" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Bob J Jones [B_Jones]?Top of Information Store?Inbox?NYangers Opening Night" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Bob J Jones [B_Jones]?Top of Information Store?Inbox?RE: Collins Contract for NY 02/22>24/02" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Bob J Jones [B_Jones]?Top of Information Store?Inbox?Personal Misc?msg" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
Access denied to directory ?Missy Forhand [M_Forhand].
^ ^ ^ ^ ^
WARNING: "Bob Smith [B_Smith]?Top of Information Store?Inbox?NFM&T Power Pt?NFM&T Baltimore - Time Management Workshop - PowerPoint Presentation Attached" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Mary Streeter [M_Streeter]?Top of Information Store?Inbox?[LGSAlumniComm] LGS Alumni Committee Minutes...." is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "Mary Streeter [M_Streeter]?Top of Information Store?Inbox?LGS?[LGSBoardMembers] LGS Board Listing" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^

Backup completed on 7/31/2002 at 12:48:16 AM.
Backed up 255240 mail message(s) in 1349 folder(s) in 51 mailbox(es)
7 corrupt files were backed up
Processed 3,206,611,496 bytes in 1 hour, 13 minutes, and 57 seconds.
Throughput rate: 41.4 MB/min
----------------------------------------------------------------------

Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "\\EXCH_DC\Microsoft Information Store\First Storage Group "
Backup set #3 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: FULL - Database & Logs (flush committed logs)
Backup started on 7/31/2002 at 12:48:17 AM.
Log files

Backup completed on 7/31/2002 at 1:03:43 AM.
Backed up 2 Exchange Server store(s)
Backed up Exchange Server logs
Processed 3,869,418,104 bytes in 15 minutes and 26 seconds.
Throughput rate: 239.1 MB/min
----------------------------------------------------------------------

Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "\\EXCH_DC\System?State "
Backup set #4 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 7/31/2002 at 1:03:47 AM.

Backup completed on 7/31/2002 at 1:05:48 AM.
Backed up 2014 files in 98 directories.
Processed 317,574,409 bytes in 2 minutes and 1 second.
Throughput rate: 150.2 MB/min
----------------------------------------------------------------------
OFO: Started for device: "C:"


Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "C: "
Backup set #5 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 7/31/2002 at 1:08:19 AM.

Backup completed on 7/31/2002 at 1:19:38 AM.
Backed up 22645 files in 1284 directories.
Processed 1,978,867,297 bytes in 11 minutes and 19 seconds.
Throughput rate: 166.8 MB/min
----------------------------------------------------------------------
OFO: Started for device: "D:"


Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "D: Data"
Backup set #6 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 7/31/2002 at 1:36:09 AM.

Backup completed on 7/31/2002 at 3:09:08 AM.
Backed up 119307 files in 9419 directories.
Processed 20,995,349,299 bytes in 1 hour, 32 minutes, and 59 seconds.
Throughput rate: 215.3 MB/min
----------------------------------------------------------------------
Performing Remote Agent backup

Media Name: "Media created 7/30/2002 11:30:11 PM"
Backup of "\\ADP_DC\System?State "
Backup set #7 on storage media #1
Backup set description: "Exch_dc Backup"
Backup Type: NORMAL - Back Up Files - Reset Archive Bit
Backup started on 7/31/2002 at 3:09:22 AM.

Backup completed on 7/31/2002 at 3:10:43 AM.
Backed up 1842 files in 98 directories.
Processed 298,507,707 bytes in 1 minute and 21 seconds.
Throughput rate: 210.9 MB/min
----------------------------------------------------------------------

======================================================================
Job Operation - Verify
======================================================================

Verify of "\\ADP_DC\D$ "
Backup set #1 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 3:11:48 AM.

Verify completed on 7/31/2002 at 3:12:39 AM.
Verified 578 files in 51 directories.
0 files were different.
Processed 165,999,798 bytes in 51 seconds.
Throughput rate: 186.2 MB/min
----------------------------------------------------------------------

Verify of "\\EXCH_DC\Microsoft Exchange Mailboxes "
Backup set #2 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 3:12:40 AM.

Verify completed on 7/31/2002 at 3:25:04 AM.
Verified 255247 mail message(s) in 1349 folder(s) in 51 mailbox(es)
0 files were different.
Processed 3,206,611,496 bytes in 12 minutes and 24 seconds.
Throughput rate: 246.6 MB/min
----------------------------------------------------------------------

Verify of "\\EXCH_DC\Microsoft Information Store\First Storage Group "
Backup set #3 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 3:25:05 AM.
Log files

Verify completed on 7/31/2002 at 3:40:34 AM.
Verified 2 Exchange Server store(s)
Verified Exchange Server logs
Processed 3,869,418,104 bytes in 15 minutes and 29 seconds.
Throughput rate: 238.3 MB/min
----------------------------------------------------------------------

Verify of "\\EXCH_DC\System?State "
Backup set #4 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 3:40:34 AM.

Verify completed on 7/31/2002 at 3:41:48 AM.
Verified 2014 files in 98 directories.
0 files were different.
Processed 317,574,409 bytes in 1 minute and 14 seconds.
Throughput rate: 245.6 MB/min
----------------------------------------------------------------------

Verify of "C: "
Backup set #5 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 3:41:48 AM.

Verify completed on 7/31/2002 at 3:50:15 AM.
Verified 22645 files in 1284 directories.
0 files were different.
Processed 1,978,867,297 bytes in 8 minutes and 27 seconds.
Throughput rate: 223.3 MB/min
----------------------------------------------------------------------

Verify of "D: Data"
Backup set #6 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 3:50:16 AM.

Verify completed on 7/31/2002 at 5:16:06 AM.
Verified 119307 files in 9419 directories.
0 files were different.
Processed 20,995,349,299 bytes in 1 hour, 25 minutes, and 50 seconds.
Throughput rate: 233.3 MB/min
----------------------------------------------------------------------

Verify of "\\ADP_DC\System?State "
Backup set #7 on storage media #1
Backup set description: "Exch_dc Backup"
Verify started on 7/31/2002 at 5:16:08 AM.

Verify completed on 7/31/2002 at 5:17:18 AM.
Verified 1842 files in 98 directories.
0 files were different.
Processed 298,507,707 bytes in 1 minute and 10 seconds.
Throughput rate: 244.0 MB/min
----------------------------------------------------------------------

======================================================================
Job ended: Wednesday, July 31, 2002 at 5:18:30 AM
Job completion status: Failed
======================================================================

 

[Spirit]

Your mail boxes look funny. I would first check you are using the latest version of the software if you are get the users to save these specific e-mails to a .pst file and see what happens then.

Just because backup exec says it failed doesn't necessarily mean it has!

Iain

 

[jspirit]

ok, thanx. i will try that. we are planning to clean up the mess in the mailboxes. we haven't had time yet.

thank you