picklemogg
Technical User
Howdy all- Just sitting here shaking my head. Has anyone seen this before? Just implemented Symposium 5.0 networking with NCC. All latest PEPs installed. Normally, the agent phone will display reserved while being reserved for a network call. Soon after the call generally route across ISDN to the reserved agent. We have seen at times that the remote agent's phone sometimes remains in the reserved state and never receives call. The only way to remove from reserved state is to log out and log back in. Anybody seen this? Any help is greatly appreciated. Thanks much.
Todd
Todd