SCCS Networking

[picklemogg]

Howdy all- Just sitting here shaking my head. Has anyone seen this before? Just implemented Symposium 5.0 networking with NCC. All latest PEPs installed. Normally, the agent phone will display reserved while being reserved for a network call. Soon after the call generally route across ISDN to the reserved agent. We have seen at times that the remote agent's phone sometimes remains in the reserved state and never receives call. The only way to remove from reserved state is to log out and log back in. Anybody seen this? Any help is greatly appreciated. Thanks much.

Todd

 

[rfwhite]

Yes- we had that problem. I'm trying to remember the details. It had something to do with HLOC. I think our vendor ended up changing them so they were different- they were defaulted to the same number originally.

 

[picklemogg]

Thanks for the reply rfwhite. Do you remember if it was happening with every call or just once in awhile? We do have unique HLOC codes configured in all of our PBXs so we may be dealing with another problem. If you recall any other details please pass them on. Thanks again.

Todd

 

[rfwhite]

It would 'rotate' through the agents one at a time, so basically on every call there was someone marked 'reserved'. I'm trying to find the emails we swapped with the vendor to see if I have info there.

 

[picklemogg]

Hey rfwhite- still working this. By default I do not believe HLOC is defined. This, by chance didn't have anything to do with PNI (private network identifier) defined in the CDB did it? I think default is PNI 1 for this parameter. All of our PBXs are still defined as PNI being 1. Maybe I should configure each PBX as a unique PNI and see if this has a positive result. I know that the RDB at a target site has to match PNI of far-end PBX on that direct trunk group. Just wamted to throw this out. Any thoughts? Thanks again.

Todd

 

[rfwhite]

In our two networked switches, both HLOC and PNI are different. One has HLOC=202, PNI=1 the other HLOC=203 and PNI 2.

 

[picklemogg]

Thanks rfwhite. I'm going to change PNI in PBXs to make them all unique and check results.

 

[sandyml]

Make sure that the PNI in the route at the originating site matches the PNI in the CDB at the destination site. Default PNI is blank. Make sure that you have your HLOC defined in your CDB, CLID table, and LD 90. How do you have INAC configured?

 

[picklemogg]

Thanks sandyml- HLOCs are all unique and defined in CDB and LD 90. Haven't verfified CLID table, but not sure why this would matter in terms of a source Symposium sending a call to a target netowrk agent. maybe it does? INAC = yes, so we are inserting access code. Also, PNI are configured correctly where RDB matches far-end CDB PNI. We have 6 PBXs and all PNIs are set to 1. So CDBs and RDBs are all set to 1. Should each PBX have a unique PNI or does that matter? Like I said all are set to 1 now, but should we have PNIs 1-6 with corresponding RDB programming? Any thoughts on this? I'm only in test-mode now between 3 sites and 90% of the time calls terminate correctly to the target agent. Once in awhile I have an agent stuck in reserve or in cases calls just seem to defualt to the network application at a target site instead of terminating to the reserved agent. Thanks.

Todd

 

[bluemilkyway1982]

I used to face with this problem.I just did one thing: Removed all trunks and created new ones. And the problem was solved.

Hope this is useful for you!