SCCS 4.2 Skills Auto Changing

[pamelasccs]

We have Symposium Call Center Server version 4.2 and agents skills are automatically changing. You can review an agents skills in the morning and the priorities will be correct in the afternoon an agents skills will have changed. We do not have any agent to skillset assignments scheduled. Has anyone else experienced this issue?

 

[chaldhanno]

check the logs(even browser) to see. if someone logged in and tried to change the skills manually. u never know, what people do and think.

Regards
panky

 

[pamelasccs]

Have you experienced problems with the Event Browser not logging a transaction every time someone makes a modification to an agent?

 

[SCCSGod]

Sounds to me like you have a scheduled assignment setup that is set to run daily.