SC 3.0 sp5 - Alerts removed, but still initiating 1

[TudorSmith]

Help!

I am running SC3.0 sp5

I have removed all of the alerts for every single category, and yet, still the system is "resolving" tickets that belong to the "FIXTURES AND FITTINGS" category. This seems to happen in the dead of night, and always updated by "problem" instead of a user.

Can you help further?

How do I drill down and find out how the events either work, or are set in place because I'm thinking there's an event that is triggering the system update of tickets?

birklea birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

 

[dx111ge]

check the dbdict scheduler ... possible there are some old entries .... ( name problem alert )

 

[TudorSmith]

Thanks...I'm not to clued up with SC...is the DBDICT under Maintanance?

I'll dig around...

birklea birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

 

[dx111ge]

login as falcon push the F1 button , fill in sch and than return .... now you are in the scheduler dbdict ... the fastest way, in my opinion , you have some old entries in this file.

 

[TudorSmith]

Is the password for FALCON a generic one? birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

 

[TudorSmith]

It's alright...I got in.

Thanks birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

 

[eisefr]

Just open the schedule - file with th edatabase-manager and make a true-search.
There you will see all your scheduled alerts. If you want to delete them.. you can do it there.


Bye
Frank Bye from Germany..
Frank