SBS Backup Utility

[stuart87]

Hi all

I have a SBS2003 client who is using Symantec Backup Exec 8.6.

We have just got them a new tape drive which isn’t being recognized in Symantec Backup Exec so we are trying to use SBS backup under server manager. However the backup keeps failing with the error:

The device reported an error on a request MS_updateNTmsomidinfo.
Error reported: 11

I have been reading and a lot of people are saying Symantec is the problem but they all relate to version 9.1 . Do you think it will still count for the older version we are using? The link to the page on Symantec’s website is:

http://seer.support.veritas.com/docs/264969.htm

Has anyone else got any other ideas what the problem might be?

Thank you all for your help in advance

Stuart

 

[gavm99]

Have you stopped and disabled all the Backup Exec services?

You need to do this so SBS / NTBackup will recognize the media.

Thanks.

Gavin Moorhouse

http://www.lucidcomputersolutions.co.uk

 

[stuart87]

Thank you for the quick response. I will try that and see how it goes.

 

[ShackDaddy]

If that still doesn't work, try setting the Removable Storage services to Manual and stopping it. It should start if NTBackup needs it.

Of the 20+ SBS servers that I directly or indirectly manage, all of them are using native SBS NTBackup and not any 3rd party solution.

Dave Shackelford
Shackelford Consulting

 

[mofusjtf]

I agree with Shackdaddy on using the native SBS Backup. It works great and combined with VSS on shares the data is pretty well protected. But I think backup to disk using the RD1000 from Dell or something from CRU-Data port is a much better solution than tape.

But try this MS KB288856 article.

 

[ShackDaddy]

I love the RD1000 too. I have them at six or seven sites. I'd never heard of CRU-Dataport!

Dave Shackelford
Shackelford Consulting

 

[stuart87]

Thank you all for your input it is really appreciated.

Stuart