Saving Word 2003 files to network drive crashes PC

[dave123456789]

This is a weird one folks...when users try to save on their group drive (network drive) The computer hangs and Explorer.exe process crashes.

i am wondering if there are any tools that would assist me in troubleshooting this problem.

here are the details of the issue

Computer crashes after a file (DOC or XLS) has been modified an attempt is made to save it in to G:\Network Services\. This problem is not limited to above folder only. This applies to any place in G:. G: drive is hosted on \\server and it is a DFS share.



Where G: is \\cas-satj.lan\ncr\groups



Scope:

· Saving any DOC or XLS file in G: drive crashes the computer. Saving a TXT file crashes computer (desktop)

· Document opened from U: drive, (size 3MB), saved twice with no problem, third time saving this doc turn it to Read Only. (Is this related issue)

how's that for WEIRD

what would you do???

cheers,

David

 

[xlhelp]

Have you checked this out?

http://support.microsoft.com/kb/918165

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[dave123456789]

thank you for the reply...note that our images do not have this update installed.

 

[xlhelp]

If I had been with it, I would have asked - "are you using Norton anti-virus..... and if so, have you disabled office plug-in?

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[dave123456789]

xlhelp,

yes, we are using norton antivirus v.10 (corporate edition)...but i am not sure what you mean by <office plug-in>.

 

[xlhelp]

Open Norton AntiVirus; Options button at the top; In the Options dialog, click on Miscellaneous; Clear the check box for "Enable Office Plug-in."; Click OK and close Norton.




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