SAV Corporate, no icon on Remote Reboot

[BlueGorilla]

I'm using SAV Coporate Managed Client 10 (same thing on 9). When I'm logged into my XP Pro box remotely (Remote Desktop) and I do a reboot, the SAV icon doesn't load in the systray. I'm not sure if the Auto-Protect is actually loaded or not.
My questions are...is this a characteristic of the Managed Client?
If I install the UnManaged Client, would the same thing happen?
If I can't get it started any other way, what is the name of the service and I'll start it manually if need be or is there another work-around.

 

[oggywan]

Pretty much working as designed as I understand, although the witnessed behavior is not entirely consistent with Terminal Services (similar to Remote Desktop).

The icon is not a service. It is actually an EXE that checks the status of two services:

- Symantec Antivirus
- The auto-protect drivers (hidden system device in SAV 9 and 10)

The name of the EXE for the TRAY icon is VPTRAY.EXE, and when you doubleclick on it, the VPC32.EXE will launch.
To check whether the status of autoprotect, you should just launch "Start, All Programs, Symantec Client Security, Symantec Antivirus" and click on "View, Auto-Protect Scan Statistics":

The status will either be Started (with a date) or Disabled.

Hope that helps.

 

[BlueGorilla]

Thanks for the info oggywan...

 

[LawnBoy]

You can select whether or not to show that icon. Open your System Center, right-click the parent server of the clients you're interested in, All Tasks->Symantec AntiVirus->Client Administrator Only Options.

If you want to know if the service is running, open Task Manager, Processes tab. If Rtvscan.exe is in the list the service is running.

To check Auto-Protect, open the client from the Start Bar and select Configure.

 

[oggywan]

- The icon is on by default in SAV 10.
- VPTRAY.EXE is not really friendly with fast-user-switching.
- When the Symantec Antivirus service is NOT started, and you proceed to Auto-Protect statistics, the status may still show "Started", but there will be NO date and time.

Bottom line: You do not need Task Manager to find out whether autoprotect and/or the Symantec Antivirus service are active.

 

[LawnBoy]

Bottom line: There's more than one way to skin a cat.