Sanity Check: Voicemail Pro Conditions 1

[highmeh]

Can someone make sure I'm on the right track here? Our goal is to add a condition in our flow that we can add off-the-cuff early closures (sometimes, often before a long weekend, we'll close shop at 2 or 3pm). Our current flow is as such:

Start Point --> Check holiday --> Check business hours -> Flow to customer service or voicemail.

I want to modify it to:

Start Point --> Check Holiday --> Check Business hours -> NEW CONDITION (See below) -> Flow to customer Service or voicemail

New Condition:

"ClosingEarly"​

Calendar X+ Week Planner (Calendar has date of closure, week planner has hour to start closure)​

Am I on the right track here? I basically am trying to replicate a condition of "6/2/2015 from 2:30pm to 6pm"

 

[tlpeter]

Use a use variable to change the callflow route.


BAZINGA!

I'm not insane, my mother had me tested!

 

[derfloh]

Create a condition and add to conditions under it. One calendar and one work time (2:30 to 6pm) and link them with AND. So the condition will only become true if the date is marked in calendar AND you are during the configured working hours.

 

[highmeh]

derfloh - thanks, thats exactly what I had. I appreciate the confirmation!

 

[intrigrant]

A calendar or weekplanner with a AND will not work as it cannot be 2-1-2016 AND 3-1-2016 at the same time.
You need three conditions, one with the calendar with a OR condition, one weekplanner with a OR condition and a thirth condition with both previous conditions with a AND condition.
Use the last in your call flow.