Does anyone know away of tracing which extension an external call was picked up at ?
think we have someone in the office hanging up on customers but not sure who!
If you want to be able to see who has been picking up calls you should try and get a call logging/call account solution. There are several on the market available.
Few examples of manufacturers of these systems are:
Tri-Line (I admit I work for them)
Oak
Tiger
I am sure there are others as well. Best thing is to do a google and ask around to see what you want.
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