Does your Salesforce.com need to be at a certain level for the softphone plugin to work? I keep getting an error saying that it can't connect to the Salesforce AppExchange. I have tried it with Firefox, Safari, and Chrome and the softphone doesn't even show up. In IE8, it tries to open then gives the error. The documentation is really poor.
ACIS
ACSS
APSS
CompTIA Convergence+
CCNA
CCVP
I'm also ShoreTel certified
ACIS
ACSS
APSS
CompTIA Convergence+
CCNA
CCVP
I'm also ShoreTel certified