Anyone have any info on integrating IP Office w/ Sales Force. Can it be done through Tapi? Is dialing out of SalesForce the only feature or can it do screen pops etc. Does it need a 3rd party software? Thanks in advance.
At the very least TAPI should be able to be installed and you should be able to dial out of Sales Force. Not a difficult thing to do and no cost should be associated. Looking to see if there is any more functionality. I'll post back what I find.
We did some integrations with salesforce, but you need some midle ware indeed. The best result we experienced is with CTI Solutions . Approx. € 200 each user. Works great!
good luck.,
- Reliability means: Never have to say I am sorry -
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