Sales Force Integration

[Shine52]

Anyone have any info on integrating IP Office w/ Sales Force. Can it be done through Tapi? Is dialing out of SalesForce the only feature or can it do screen pops etc. Does it need a 3rd party software? Thanks in advance.

Figure it out damn-it!

 

[ame540]

We tried to do this with our phone system, but our Avaya partner said it was not possible (IP Office 406).

 

[Shine52]

At the very least TAPI should be able to be installed and you should be able to dial out of Sales Force. Not a difficult thing to do and no cost should be associated. Looking to see if there is any more functionality. I'll post back what I find.

Figure it out damn-it!

 

[kwing112000]

Pretty sure you will need a 3rd party software for this. we have had some customers do it but it is expensive.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Martin13]

We did some integrations with salesforce, but you need some midle ware indeed. The best result we experienced is with CTI Solutions . Approx. € 200 each user. Works great!

good luck.,


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