Strange issue here. This worked for a while and then stopped.
Setup
CM 6.3
AAM 6.2
SM 6.3
SIP 9611 phones
We have several sites connected to this CM. The sites have main numbers that ring to a coverage path that contains a cover answer group for their site during the day and AAM at night. When they go home for the night the users press an auto dial button that is programmed with the remote SAC FAC (*154) plus the main number, when they come in in the morning they press another button programmed with the remote SAC cancel FAC (#154) plus the Main Number. The main number is programmed as a 500 xport extension. Cover Path 1 is set to DND/SAC/Goto Cover no for both inside and outside. Cover path 2 is set to the Voicemail coverage path so DNC/SAC/Goto Cover is y for both.
Now this stopped working sometime in the last week. When selecting the enable button (*154 + main number) the user receives the reorder tone. A list trace station shows a denial event 1461: User cverage path missing.
I added both coverage paths to my phone and the system won't allow me to press SAC either. What parameter could have changed that would affect this feature?
Thanks
Setup
CM 6.3
AAM 6.2
SM 6.3
SIP 9611 phones
We have several sites connected to this CM. The sites have main numbers that ring to a coverage path that contains a cover answer group for their site during the day and AAM at night. When they go home for the night the users press an auto dial button that is programmed with the remote SAC FAC (*154) plus the main number, when they come in in the morning they press another button programmed with the remote SAC cancel FAC (#154) plus the Main Number. The main number is programmed as a 500 xport extension. Cover Path 1 is set to DND/SAC/Goto Cover no for both inside and outside. Cover path 2 is set to the Voicemail coverage path so DNC/SAC/Goto Cover is y for both.
Now this stopped working sometime in the last week. When selecting the enable button (*154 + main number) the user receives the reorder tone. A list trace station shows a denial event 1461: User cverage path missing.
I added both coverage paths to my phone and the system won't allow me to press SAC either. What parameter could have changed that would affect this feature?
Thanks