S8700 alarming 2

[JayNEC]

Anybody know why the S8700 would be ignoring the outcalling settings that I have set?
Specifically, cleared alarm notifications and outall on Major alarm only.
We are receiving minor and major alarms, and no cleared notifications. The outcalling used to work correctly under CM 1.3, but now in CM 2.1 it does not.

 

[YeOldPhoneGuy]

If you did a system upgrade make sure that the modem is enabled. You may have to disable and enable the modem for it to work. You can also use the testinads command at redhat prompt to test it manually. It does provide output to the screen that may be informative.

Me

 

[JayNEC]

It is enabled.
Alarms are outgoing, just not the ones that I want. And ones that I don't want.
ch sys maint is set outcall on Major alarms, but Major and Minor alarms are going out.
as well as no cleared notification (set by almnotif at the linux prompt), we get the alarm but no notification that is cleared a few minutes later.
This was an upgrade, and is at CM 2.1 final GA load now.

Testinads works fine with no errors. I'll probably have to call the TSO yet again. I hate that hold music.

 

[RTMCKEE]

Where do you set the outgoing number. On the Rll it was in cha sys maint , but in the s8700 i dont see where to put the numbers using that command.

RTMCKEE

 

[jimbojimbo]

The Outcall number is set from the cli using the almcall and almenable functions.

James Middleton
ACSCI/ACSCD/MCSE
Xeta Technologies
jim.middleton@xeta.com

 

[VOIPeng]

As James said above the alarm notification and outcalling numbers are all set from the Linux shell on the S8X00's. In addition to get a full indication of the alarms of that exist on the system from the Linux shell issue the following command:
almdisplay -v
This will display all of the alarms and give you details about them

To clear the alarms on the Server that are not Communications Manager alarms that are cleared within ACM ASA, you can issue
almclear -a
This will clear all server alarms, you should investigate the alarm and have it resolved to prevent it from alarming again

Also another quick tip is to prevent alarm notification while you are servicing a server is issue the following:
almsuppress -t 120
This will prevent outcalling for the next 120 minutes

Hope these help.

Thank you,
VOIPEng