S8500 suddenly time off by 12 hours.

[charlottemccloud]

Has anyone had this happen or know why this would have happened? The customer came in today and their time was off by exactly 12 hours.

 

[telcomwork]

Someone doesn't have ASA setup to synch with a local PC/Laptop that has time off by 12 hours do they?

Did you do a list hist?

 

[SF0751]

Someone (manually) updated the time, processed the change in the PM, and didn't express the time in military style (2:00pm = should be entered as 14:00; was entered as 2:00 so the system read it as 2:00am).

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[charlottemccloud]

Thanks to all. I did a list history and no one changed the time. Customer doesn't have ASA and we don't have anything synched to change the time. I will call Avaya TSO and I'll let you all know!

 

[marcell55]

Is it a media server, or a Definity? If it's a media server, you won't see a time change in "list history". That is changed through the Maintenance Browser window. It would be very easy for someone to put something in as Susan mentioned.