s8500 Access Failure - Server Failure

[nord860]

Anyone had this happen? s8500 server running CM 3.1 is two month new and was working - Started with being unable to connect via Web interface, then ASA failed - Called Avaya and they can't stay connected via INADS line - Tech dispatched - Onsite Avaya tech couldn't connect with his laptop direct to the s8500 - Rebooted the server and it failed all together, and a replacement had to be sent in, used backup files to rebuild. Everything looked good, then all of the phones lost power and a reboot required. Next week, same problem, starts with no access, then complete failure after reboot.

1st and 2nd replacement server were rebuilt from backup files. 2nd replacement tier 3 tried to rebuild without using OS from backup but could not, so it's running on the backup file again.(corruption? maybe..)

The server has now been replaced twice in less than two weeks and a 3rd is on it's way just in case it fails again.

At a loss - Never seen anything like this..

 

[brianCFCU]

We had a similar situation except ours worked for 6 months solid before starting with the strange issues. Ours basically kicked off the carriers but I was able to login via the web interface but I couldn't get the system back up and running. Rebooted and entire system failed. Couldn't get it back on, s8500 had to be replaced. Now in the past two weeks we've had these random blips where the phones bounce off for a minute and then everything returns to normal. Avaya was not able to pinpoint the issue and we recently cancelled our maintenence with them in favor of a local vendor with whom I've logged the call with them. Hopefully this isn't the beginning of the end for s8500 #2.

 

[nord860]

Failed again - 4th server on it's way.

 

[bsmo]

Maybe stupid question but is there a flashcard reader connected to the system ?

 

[nord860]

Yes - full backups to the flashcard and to a FTP server off site.

 

[bsmo]

Try to reboot with the reader disconnected and leave it off.

 

[nord860]

Last three times we rebooted, the server failed. We can't afford to risk that happening again. We're hoping Avaya gets the replacement server configured correctly and the issues stop. They have been experiencing Craft login issues.

 

[bsmo]

nord860,

Is it a hardware issue (hardisk failure) or just a software issue ? Did you try to connect a monitor to the S8500 to see waht's happening ?

 

[nord860]

It looks to be software corruption in some form - Avaya has been on site each time and is unable to access the server with their laptop connected directly to the s8500. They stated that they can get a login prompt, however after entering Craft, the password prompt never appears.

 

[bsmo]

I've seen this issue with the flashcard reader connected to the BACK USB ports of the S8500. When I connect it on the FRONT USB ports I don't see the issue. Strange...

 

[nord860]

very strange - I'll make that suggestion should we continue to have problems. Thanks for the FYI

 

[mikeydidit]

That would suggest that the readers are setup on a USB2 platform and not the USB1 that are on the back. But then again this would not be the first (or last) problems to come from USB ports.

"You don't stop playing because you get old. You get old because you stopped playing."

 

[lhsam]

maybe the SAMP card's error, you can try to remove it and running again.

lhsam

 

[nord860]

If you happen to be waiting for a final resolve, here's what I know so far. Server 4 failed due to a layer 5 issue that could not be resolved so Avaya went back to server 3 and rebuilt it using only the translations file. They also replaced the flashcard reader, which they blamed for all of this. I'll post an update if I hear more.

Thanks for everyones input.

 

[mikeydidit]

How mant sets of data were you setting the backup's to do? I understand it needs to be at least 3. It seems that if the reader or card were bad it would have failed the backup's at least on one of them??

Hopefully that solves your problems. It not a lot of fun having a flaky switch all the time.

"You don't stop playing because you get old. You get old because you stopped playing."

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