S8300E and AVP 8.1.2 ISO.

[DTGMI]

Has anyone else had issues loading a clean AVP 8.1.2 ISO on a new S8300E?

We load AVP 7X with no issues regularly ... but AVP 8.1.2 is giving us issues.

A - Clean 8.1 Kickstart ... and a verified AVP 8.1.2 ISO download (MD5) ... we tested it on a DL360 G8 server and it loaded fine so the ISO is good.

B - We start the AVP load process as normal and the DVD drive is started and it seems to be loading the AVP 8 SW... but it doesn't kick out the DVD disk which always tells us it is finished??

C - So we assume it has loaded successfully and we reboot the G450 GW but waiting for up to 30 min - can't ping the S8300E?

We also tried another new sealed S8300E .... same issue.

Any ideas? I don't think it is the normal suspects - USB thumb drive - it works on AVP 7 etc or the DVD drive as it also works well on AVP 7 ...

Thanks!

 

[bignose21]

We use third parties to load the AVP's and just send them the Kickstart files, they had issues loading 8.1 on the S8300E LSP's and in the end I provided them with the 8.0 and new 8.0 Kickstart which loaded fine. Then in same country same engineers successfully deployed 8.1 on other LSP's. I just put it down to bad ISO or on site engineers not completing the process properly etc. so didn't revisit it. Pain obviously is you then have to install 8.0 AVP Utils, install the "upgrade-avaya-avp-8.1.2.0.0.09.zip" and then upgrade and patch the Utils.

Only mention it as they had the same thing where it just never ejected the disk and in the end they gave up and it was unreachable.

 

[dleuen]

Here is a troubleshooting guide I wrote up a while ago. Maybe this will help...

Common problems while installing AVP onto an S8300D or S8300E.

Boot process
Troubleshooting on the S8300D/E is very difficult since there is no console. One thing we have seen go wrong is that sometimes the S8300E will not initialize if too many things are plugged into the USB ports, including the DVD drive. If you re-seat the S8300E into the media gateway chassis the ALM light should be solid red for about 30 sec while the S8300E goes through its initialization. After that point the ALM LED on the S8300E will flash while the DVD is being read. Once the AVP installer boots up the ALM light will go out while AVP is being installed to the hard disk. So you can watch for that progression as well as look at the DVD drive access LED on the DVD drive to try and determine if it is reading and attempting to load the AVP installer from the DVD. If the ALM light stays red and you don't ever see any DVD activity you might try re-seating the S8300E without the DVD plugged into the USB port and then plug in the DVD after about 20-30 seconds while the ALM light is still solid red.

If you see the system go through the above progression and then appear to completely stop (no DVD activity, no changes in front panel LEDs) and the DVD does not eject after 30-40 minutes then the most likely cause is that the AVP installer cannot read the kick start file or there is something wrong with the kick start file. If that is the case we recommend reformatting the USB drive and re-generating the kick start file. Keep in mind the full install on an S8300D can take up to 40 minutes.

From an AVP installation point of view there is no difference between S8300D and S8300E. The same kickstart file could be used on either if you are just swapping an S8300E into the same media gateway as you had the S8300D in. Internally there are hardware differences of course. Also on the S8300D AVP installs to the compact flash card and on the S8300E it installs to the hard disk but that shouldn't matter from your point of view unless for some reason the hard drive on your S8300E is dead.

Reformatting USB Stick from Windows

Insert the USB stick into your PC
Run diskpart from command prompt
list disk and carefully verify which drive is the USB (as opposed to your hard drive!). You can tell by the size reported which is which.
select disk <n>, where <n> corresponds to the disk number reported for the USB
detail disk Verify you've selected the correct disk. You don't want to format your hard drive!
clean This destroys all data on your USB stick
create partition primary This creates a primary partition on the USB stick as required.
format fs=fat32 quick
exit


You may need to remove and reinsert the stick at this point so Windows sees it.

 

[glimma]

I've recently just finished upgrading 20 S8300E's for a customer, upgrading from Aura 7 to 8.

I didn't upgrade the 20 LSP sites but just reinstalled AVP/AVPUTIL and then CM. On the first site I had issues getting AVP on, I was using the Avaya supplied Blue and White DataTraveler G4 16GB USB stick and it just would not work. I changed to the Avaya supplied Yellow and White DataTraveler G4 8GB USB Stick and it worked every time.

Both USB Sticks were formatted the same, had the same kickstart file on there and I was using the same USB DVD Drive with the same ISO image.

Maybe I just had a dodgy 16GB USB stick but it might be worth trying another USB stick.