S8300D Rebooting on its own

[techelp01]

I have recently installed two S8300D for different customers. For no apparent reason the switchs will reboot on their own. Would anybody know why this is happening, is their a setting I’m missing?


Any help would be grateful

Thanks

 

[Mitch672]

checkout support.avaya.com for the CM release you are running (I assume CM 5.2, or CM 5.2.1), there are KERNEL and CM patches for this issue.



Mitch

AVAYA Certified Expert

 

[techelp01]

Have you run into this issue?

Thanks so much

 

[AvayaTier3]

CM software version? current service pack? current Kernel patch?

http://support.avaya.com/css/appman...ownloads/P0001/5.2.x/C20090710154815434625607

Here is the link

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[techelp01]

Software Verison-5.2.1. Not sure of the current service pack an current Kernel patch.

I will find out an get back to you

Thanks so much for your help

 

[AvayaTier3]

this is what you are looking for:

dadmin@s8800_2> swversion
     Operating system:  Linux 2.6.18-128.AV7cPAE i686 i686
                Built:  Jan 22 07:33 2010

             Contains:  02.1.016.4
        CM Reports as:  R015x.02.1.016.4
    CM Release String:  S8800-015-02.1.016.4

UPDATES:
Update ID                       Status       Type    Update description
------------------------------- ------------ ------- ---------------------------
02.1.016.4-18475                activated    cold    patch 18475 for 02.1.016.4

KERNEL-2.6.18-128.AV7c          activated    cold    patch 2.6.18-128.AV7c for 0

Platform/Security ID            Status       Type    Update description
------------------------------- ------------ ------- ---------------------------


 CM Translation Saved:   2010-11-02 01:00:15

 CM License Installed:   2010-10-29 11:19:12

     CM Memory Config:   Extra Large

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[ayavauser]

we had the same issue as well for all our CM5.2 & CM5.2.1 systems and loaded the lastest service pack - Kernel and over-writeable patches when they were available.

also ensure your mgp firmware is up to date as well


Operating system: Linux 2.6.18-128.7dt4PAE i686 i686
Built: Aug 12 05:51 2010

Contains: 02.1.016.4
CM Reports as: R015x.02.1.016.4
CM Release String: S8300-015-02.1.016.4

UPDATES:
Update ID Status Type Update description
------------------------------- ------------ ------- -------

02.1.016.4-17853 activated hot CM Timer Adjustment
02.1.016.4-18475 activated cold patch 18475 for 02.1.016.4

KERNEL-2.6.18-128.7dt4 activated cold AV7c + deadlock fix V1

SES Update ID Status Type Update description
------------------------------- ------------ ------- -------

SES-02.1.016.4-SP3b activated cold SP3b

Platform/Security ID Status Type Update description
------------------------------- ------------ ------- -------

http://support.avaya.com/css/P8/documents/100072375

KERNEL-2.6.18-128.7dt4

In some instances, S8300 servers running Communication
Manager Releases 5.2 and 5.2.1 enter a state where the server appears to be locked up.

When this occurs the server is unable to provide service. After a period of approximately 6 minutes the Media Gateway recovers the server by forcing a full Linux reboot,which takes approximately 2 to 4 additional minutes for a total
service outage of approximately 8 to 10 minutes.

This can occur on S8300B, S8300C, or S8300D servers running
Communication Manager 5.2 or 5.2.1 as a primary server or as an LSP. G430 Media Gateways will not recover the server correctly unless the gateway is running firmware vintage 30.12.1 or greater.


cheers !

ayavauser

 

[techelp01]

Thanks for everyones help on this. We placed the patch last night, hope it works.

Thanks so much again