telepath9465
IS-IT--Management
I'm having a interesting problem.. This Wells Fargo with an S8300, stated they had MOH, but it currently isn't working. We found that the installation was direct connected from RCA of OHP 5000 on hold device to the port on the S8300, this is on an MM711 port. Everywhere I look for Avaya MOH, especially the S-Series, it states either a KS-23395-L (3 or 4). There are seemingly some mis-typed instructions in the Avaya manual. It shows you can use the KS-23395-L3, but shows an RJ-45 connection from the PBX side of the KS-23395 to the MM711 port... My onsite technician told me it's an RJ-11 on the output side of the music coupler, not RJ-45. Also, there isn't any music on the center pins of the coupler's output. The Avaya books are questionably accurate, there is no aux card on the S8300, the analog station music installation is the only method. Can anyone tell me specifically from music source to MM711 port what should be connected, and what should I expect with regard to the music traveling through...
Thanks In Advance
John Vobis
Southwest Datacom
Thanks In Advance
John Vobis
Southwest Datacom