Runtime error

[HLF9375]

thread223-1146158

Environment: Windows 7 Ultimate, Acrobat 10, IE 8.

When accessing PDF files from a web site using IE 8 I get runtime errors for Microsoft Visual C++ saying the application has terminated in an unusual way.

Accessing PDF files locally is not a problem.

See the link for the exact error message.

Thank you.

 

[FredWagner]

Is this happening from just one web site where you're accessing PDF's ? Can you download the file, then open it ?
If so, are the results any different. How about PDF's from other web sites?

Fred Wagner

 

[HLF9375]

Thanks for the follow-up Fred.

The problem occurs with any web site.

If I download the file and open it there is no problem.

Howard

 

[FredWagner]

Is the box checked for "Disable Script Debugging" in the IE, Tools, Internet Options?

Fred Wagner

 

[HLF9375]

Yes. Disable script debugging is checked."

 

[FredWagner]

Try opening PDF's from web sites using FireFox and see if the same thing happens. I'm using Acrobat Pro 6, with a bunch of patches. Have you installed the latest updates of Acrobat Pro 10 from Adobe's site ?
Also, in Acrobat 6- Edit, Preferences, Internet -
I have all four boxes checked -
Display PDF in Browser
Check Browser settings when starting Acrobat
Allow Fast Web View
Allow Speculative Downloading in Background.
are yours similar ?

Fred Wagner

 

[HLF9375]

Okay with Firefox, Chrome, Opera, and Safari.

Yes to other suggestions.

Howard

 

[HLF9375]

Problem solved. I am using PitStop Pro. By disabling the plug-in the error message no longer appears.

 

[FredWagner]

Glad you found a solution. For a couple of months I had issues at home with IE6 on Win2K and IE8 on Vista-64 not being able to use hotmail and several other sites, all of which worked fine in FireFox. Last week the problem disappeared. Mysteries make life more interesting!

Fred Wagner