Jenniferlynn
Technical User
Hello!
Can someone please help me!
I work in Technical Support, supporting a VB6 application and I have a user who has a problem that is mystifying me!
He already had our software loaded onto his PC and we send out regular updates. He updated using the latest CD that we sent him and since then he says he cannot use the email or internet functions on the software. I find it very hard to believe that the software has anything to do with the problem.
There are two functions that he is trying to use.
When trying to email through his NTL Broadband connection, he receives the following message:
"Cause when GET, HEAD, POST or PUT methods are used within a timeout parameter."
He also gets this same message when trying to use the internet update function on the software, accompanied by a "Runtime error 9060" message.
He also has a dial up connection and when trying to email through this connectio he gets the following message:
"Attempt to connect to the Server failed"
He has Zonealarm on his PC and I have disabled this which makes no impact on the situation.
He is using Windows XP.
I have tried so many steps!!! He insists that with the previous version it was fine and this has only happened since he loaded our new software.
If anyone can please help me it would be greatly appreciated!!!
Thank you
x
Can someone please help me!
I work in Technical Support, supporting a VB6 application and I have a user who has a problem that is mystifying me!
He already had our software loaded onto his PC and we send out regular updates. He updated using the latest CD that we sent him and since then he says he cannot use the email or internet functions on the software. I find it very hard to believe that the software has anything to do with the problem.
There are two functions that he is trying to use.
When trying to email through his NTL Broadband connection, he receives the following message:
"Cause when GET, HEAD, POST or PUT methods are used within a timeout parameter."
He also gets this same message when trying to use the internet update function on the software, accompanied by a "Runtime error 9060" message.
He also has a dial up connection and when trying to email through this connectio he gets the following message:
"Attempt to connect to the Server failed"
He has Zonealarm on his PC and I have disabled this which makes no impact on the situation.
He is using Windows XP.
I have tried so many steps!!! He insists that with the previous version it was fine and this has only happened since he loaded our new software.
If anyone can please help me it would be greatly appreciated!!!
Thank you
x