RTVSCAN.EXE using up to 50-60% CPU-time

[Zappas]

Since we upgraded to NAV 8, some workstations are slowed down from time to time with the process rtvscan.exe using up to 60% processortime. Is there a way to prevent this?

Thanks,
Zappas

 

[1Bullet]

Real Time Virus Scan service installed by Norton Anti-Virus 8.x for Windows NT/2000. This service keeps in touch with the Symantec System Center via "keepalive packets" so that updates can be delivered to you quickly. RTVSCAN’s main purpose, however, is, as the name implies, to scan accessed files in real time, in the background.
As it is the main component of "real-time virus scanning" for Norton Anti-Virus 7.x and above, you should leave this process alone. That said, there are some known compatibility issues with WordPerfect, so make sure to check the Symantec site for product updates (as opposed to virus updates). Also, if you have the Corporate Edition, and you have a permanent connection to the Internet, make sure you change the frequency of keepalive packages from its 3-minute default to something more stretched out (e.g. 12-hours for standard installations) as you will otherwise get significantly irritated by temporary freezes.

 

[Zappas]

Thanks 1Bullet, a very clear answer to my question! Your suggestion to change the frequency of packages sounds like it could be the answer to my problem; we do have corporate edition and are permanently connected to the internet. But so far I haven't been able to find the option to change this frequency.
Can you help me out once more?

Zappas

 

[RogerNorberg]

According to Symantec RTVSCAN is a known issue
After migrating to Symantec AntiVirus 8.0 from a previous version, Rtvscan.exe CPU utilization increases to 100 percent

http://service1.symantec.com/SUPPOR...sav_ce&dtype=corp&svy=&prev=&miniver=sav_8_ce

Roger Norberg
rrnorberg@micron.com

 

[isv21754]

http://service1.symantec.com/SUPPOR...Virus Corporate Edition&ver=7.5&osv=&osv_lvl=