RTD Freezes on CCMA v6

[NYCPhoneGuy]

Just thought I'd put this one out there since I've seen this issue alot!
PROBLEM: You open an RTD window (like Standard_Agent_Display within the Public Tabular Display folder) and all the stats are frozen but the "information as of" time stamp is updating correctly.

FIX 1: Go into the services window on the CCMA server and manually stop the "CCMA IS_Service" and "CCMA SDP_Service". Now restart the two services. Viola, you're back on track.

FIX 2: Basicly the same as the first fix but I wrote a batch file that resides on the CCMA to do it. Once the batch file is written you can create a schedule for it to run with whatever frequency you want. I set mine to trigger early morning once a week. The "ping > nul" lines just create a delay inbetween the "net stop" and "net start" commands. See below for the batch file.

ECHO OFF
CLS
ECHO.
ECHO ***************
ECHO * RTD BOUNCER *
ECHO ***************
ECHO.
ECHO ***************************************
ECHO * Shutting down IS and wait 5 seconds *
ECHO ***************************************
NET STOP "CCMS IS_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO ****************************************
ECHO * Shutting down SDP and wait 5 seconds *
ECHO ****************************************
NET STOP "CCMS SDP_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO *************************************
ECHO * Starting up SDP and wait 5 seconds *
ECHO *************************************
NET START "CCMS SDP_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO **************************************
ECHO * Starting up IS and wait 5 seconds *
ECHO **************************************
NET START "CCMS IS_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO ***********************************************
ECHO * Batch file completed. Exiting in 3 seconds *
ECHO ***********************************************
PING -n 3 127.0.0.1>nul

 

[pronei]

A lot of times its not the CCMA that causes the lockup of stats. If your CCMA IIS restart doesn't fix the problem, log into the CCMS Active server and do the following:

Open services
Stop, then restart CCMS SDP_Service (This will also stop CCMS IS Service).
Stop, then restart CCMS RDC_Service
Stop, then restart CCMS RSM_Service

 

[TheCardMan]

Why doesn't Nortel address this if it is a common issue??
It's happened to me as well and we have to resart the services to kick start it again. Thing that stinks is that it resets the values on real time displays and in a 24 hr. call center they depend on that screen for tracking and metrix reports.

 

[CCMSGuru]

Call in case and request CCMS 6.0 DP050557

 

[CCMSGuru]

CORRECTION:

CCMS 6.0 DP050577

 

[NYCPhoneGuy]

Just checked out the

http://www.nortel.com/mpl

site and Knowledge Solution Engine. I couldn't get a hit on "DP050577". Perhaps you could give me phrase you would type in the Solution Engine so I can read up on it.

 

[CCMSGuru]

It's a Designer Patch, which means that you need to open up Case and have Nortel install it for you.

 

[nextoyou]

What is the Desiner Patch suppose to do?