NYCPhoneGuy
Vendor
Just thought I'd put this one out there since I've seen this issue alot!
PROBLEM: You open an RTD window (like Standard_Agent_Display within the Public Tabular Display folder) and all the stats are frozen but the "information as of" time stamp is updating correctly.
FIX 1: Go into the services window on the CCMA server and manually stop the "CCMA IS_Service" and "CCMA SDP_Service". Now restart the two services. Viola, you're back on track.
FIX 2: Basicly the same as the first fix but I wrote a batch file that resides on the CCMA to do it. Once the batch file is written you can create a schedule for it to run with whatever frequency you want. I set mine to trigger early morning once a week. The "ping > nul" lines just create a delay inbetween the "net stop" and "net start" commands. See below for the batch file.
ECHO OFF
CLS
ECHO.
ECHO ***************
ECHO * RTD BOUNCER *
ECHO ***************
ECHO.
ECHO ***************************************
ECHO * Shutting down IS and wait 5 seconds *
ECHO ***************************************
NET STOP "CCMS IS_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO ****************************************
ECHO * Shutting down SDP and wait 5 seconds *
ECHO ****************************************
NET STOP "CCMS SDP_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO *************************************
ECHO * Starting up SDP and wait 5 seconds *
ECHO *************************************
NET START "CCMS SDP_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO **************************************
ECHO * Starting up IS and wait 5 seconds *
ECHO **************************************
NET START "CCMS IS_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO ***********************************************
ECHO * Batch file completed. Exiting in 3 seconds *
ECHO ***********************************************
PING -n 3 127.0.0.1>nul
PROBLEM: You open an RTD window (like Standard_Agent_Display within the Public Tabular Display folder) and all the stats are frozen but the "information as of" time stamp is updating correctly.
FIX 1: Go into the services window on the CCMA server and manually stop the "CCMA IS_Service" and "CCMA SDP_Service". Now restart the two services. Viola, you're back on track.
FIX 2: Basicly the same as the first fix but I wrote a batch file that resides on the CCMA to do it. Once the batch file is written you can create a schedule for it to run with whatever frequency you want. I set mine to trigger early morning once a week. The "ping > nul" lines just create a delay inbetween the "net stop" and "net start" commands. See below for the batch file.
ECHO OFF
CLS
ECHO.
ECHO ***************
ECHO * RTD BOUNCER *
ECHO ***************
ECHO.
ECHO ***************************************
ECHO * Shutting down IS and wait 5 seconds *
ECHO ***************************************
NET STOP "CCMS IS_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO ****************************************
ECHO * Shutting down SDP and wait 5 seconds *
ECHO ****************************************
NET STOP "CCMS SDP_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO *************************************
ECHO * Starting up SDP and wait 5 seconds *
ECHO *************************************
NET START "CCMS SDP_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO **************************************
ECHO * Starting up IS and wait 5 seconds *
ECHO **************************************
NET START "CCMS IS_Service"
PING -n 5 127.0.0.1>nul
ECHO.
ECHO ***********************************************
ECHO * Batch file completed. Exiting in 3 seconds *
ECHO ***********************************************
PING -n 3 127.0.0.1>nul