We have a problem here at work that I don't know much about where to start looking at it. So I'm putting this out here to see if anyone here has ideas.
We have computers A (Windows 2000 Pro) & B (Windows 2000 Pro) that are on a 192.168.254.x network. We have computer C(Windows 2000 Server) that is on a 192.168.1.x network. There are no known issues with computer A accessing computer C (where the reports are). But computer B seems to have a hard time opening the RPT files on computer C, taking longer than computer A to open them, occasionally.
Both computers A & B have Crystal Reports 7 (32-bit) installed. Both computers access computer C via a mapped drive. Computer A can access the RPT files no matter what level they're stored in. Computer B can open files if stored in the root of the mapped drive or stored in a folder called "Crystal" on the mapped drive. However, Computer B takes a long time (about 2-3 times as long) to open if the reports are stored elsewhere.
We originally thought it was a permissions problem, but user B can run the reports fine as herself on computer A.
Computer B can run these same reports just fine (no delays) if we put a copy over on the 192.168.254.x network's server.
I'm not sure what's causing computer B to delay on some of the reports (not even all of the reports). The reports it delays on really don't have much in common.
To complicate matters, computer B can sometimes open a report fine. But if you close the report and open it back up a couple minutes later, it may take long to run again.
We've scanned computer B for spyware to see if anything was on it - nothing turned up. (Using Adaware and Spybot) No viruses either. (Using Symantec Corporate Edition)
Any advice on where to start? Is there an option with Crystal that I may be missing out on?
We have computers A (Windows 2000 Pro) & B (Windows 2000 Pro) that are on a 192.168.254.x network. We have computer C(Windows 2000 Server) that is on a 192.168.1.x network. There are no known issues with computer A accessing computer C (where the reports are). But computer B seems to have a hard time opening the RPT files on computer C, taking longer than computer A to open them, occasionally.
Both computers A & B have Crystal Reports 7 (32-bit) installed. Both computers access computer C via a mapped drive. Computer A can access the RPT files no matter what level they're stored in. Computer B can open files if stored in the root of the mapped drive or stored in a folder called "Crystal" on the mapped drive. However, Computer B takes a long time (about 2-3 times as long) to open if the reports are stored elsewhere.
We originally thought it was a permissions problem, but user B can run the reports fine as herself on computer A.
Computer B can run these same reports just fine (no delays) if we put a copy over on the 192.168.254.x network's server.
I'm not sure what's causing computer B to delay on some of the reports (not even all of the reports). The reports it delays on really don't have much in common.
To complicate matters, computer B can sometimes open a report fine. But if you close the report and open it back up a couple minutes later, it may take long to run again.
We've scanned computer B for spyware to see if anything was on it - nothing turned up. (Using Adaware and Spybot) No viruses either. (Using Symantec Corporate Edition)
Any advice on where to start? Is there an option with Crystal that I may be missing out on?