Routing on MICS

[PHONETOOL]

Here is the scenario the customer has lines 1 through 11 analog lines on line pool B and the t1 lines are on line pool A and when the customer dials out they press the intercom button and 9 This allows them to dial out on the T1
when the customer dials out they want local and 800 numbers to automatically route from the t1 and call out on one of the analog lines.
How can I make this happen ?

 

[Crowtalks]

The simple way is to ask the customer to dial the line pool B access code in front of the number instead of 9.

If they are too incompetent or obstinate to do that, (as some customers are) you can achieve this via routing and destination codes which tells the system where to route certain digits along the routes you chose.

I.E. the customer dials 9-1-800-XXX-XXXX and you have a destination code built looking for 91800*, 91866*, etc with absorb 1 digit, pointing to route 00X, which points to line pool b. The same with the local NXXs. This is the complicated way and the MICS CD covers it in detail with examples.

Out of curiosity, to reach emergency services, do they dial 911 or 9-911. The reason I ask, we were required in my area to modify all our routes across all our PRI and T1 connections to allow 911 calls to be dialed directly without first dialing an access code.

 

[PHONETOOL]

Thank you for your quick response Crowtalks's. I have setup all the routing like you said but the problem is as soon as I dial 9 on the keypad the system picks the T1 and once it does that it seems to be committed to using the T1.
That's how this customer dials out

 

[Crowtalks]

Thinking about my reply this AM, you're right. The number 9 is committed to the T1 route and won't route the call to another route or pool. That's what I get for posting at 6 AM.

I don't know how to achieve what you're wanting except to educate the customer to dial a different access code for different numbers and that can get confusing.

Someone out there may have an interesting solution. Sorry for the bum steer.

 

[PHONETOOL]

Thanks Crowtalks's that wasn't a bum steer any information
is appreciated I think I have to remove 9 from line pool A
remove the association. then write the routing differently
so when they dial 92,93,93,94,95,96,97,98,99,918,for local
and 1800 to route over analog lines create a route 002 pool
B which are the analog lines and then figure out how to make all the long distance route through pool A which is the T1 maybe 912,913,914,915,916,917,918,919,
route 003 pool A to route through the T1
I'm still trying to figure out what combination I'm going to use
Friday it was kind of crazy because the customer had external access codes which threw me for loop at first
it was conflicting with the routing i was trying to create
I found out after wasting a lot of time the customer doesn't use external access codes anymore so
I was able to get rid of those. It was one of those Fridays we all run into on the site Friday at 4:30pm and nothing to eat all day so my brain was kind of scrambled LOL
This time I would like to be prepared Monday morning on a full stomach

 

[MarvO1]

You are on the right track by removing the 9 for the pool access code.
Then build 2 Routes. One for your T-1, and the other for your analog lines.
ROUTE 001 POOL A T-1
ROUTE 002 POOL B ANALOG lines.

Then you will need usually 15 destination codes, depending on where you are located. I always build it so that 911 or 9911 will go out the analog. You never know what a person might dial in an emergency situation. Unless your software is quite old, you can use a wildcard for (ANY).

Dest Code Use Route Absorb
901 001 1
911 002 0
91800 002 1
9180A 001 1
91555 002 1
9185A 001 1
etc,etc, etc for the toll free numbers
then 918A 001 1
91A 001 1
9A 002 1

That is all there is to it.



MarvO said it

 

[MarvO1]

OOPS, a typo in above post. The line that reads 91555 should read 91855. Sorry if I threw everyone a curve.
Also, don't forget to add in dest codes for the other toll free numbers, 1866, 1877, 1888 as per the example. Not sure if the 855 is even in use anyplace yet, but it is planned.

MarvO said it

 

[GoldenGirls]

Also dont forget cell numbers...I have done the same thing it works fine like posted above...

 

[PHONETOOL]

Thanks for the information MarvO1 I was thinking of using
route 000 since the defaults at pool A or you think it's better to create 001 pool A

002 91800,91888,91866,91877,92,93,94,95,96,97,98,99,911
absorb 0 for 911 and absorb one for the rest
000 912,913,914,915,916,917,918,919
what do you think?
The customer has old software I have to write everything
in one by one I hope I'm not missing something maybe
i should start at 911 on Rte ooo

I'm not sure what goldengirls means by don't forget cell numbers

 

[PHONETOOL]

I was out on the jobsite today and I tried writing everything in when I put destination code
91888 rout 002 POOL A that went okay but when I tryed to write in long distance 918 route 001 POOL A it wouldn't accept the 8 there was a conflict
Then I tried writing 918 first and then 91888 and it still wouldn't go The software is 2.0
any ideas besides upgrading the software
or writing dial 9 POOL A and dial 8 POOL B
and telling the customer for local dial 8 for long distance dial 9
I think I'm done with this LOL