Routing incoming call via CLI data 2

[MTVilla]

Is there a way to route specific incoming calls via their CLI information?
We have some customers that are sometimes rude to the receptionists and I would like to send the calls straight to their consultants.

 

[janni78]

You could do this both in your Incoming Call Route in IPO configuration and in VMPro using function CLI Routing.

 

[kristiandg]

Yes indeed. Under INCOMING CALL ROUTING.
(from the book)
Incoming Number:
Matches to the digits presented by the line provider. A blank entry matches all calls that do not match other entries. By default this is a right-to-left match.

– : Using a- in front of the number causes a left-to-right match.

* : Use a * to match any number for which a more specific match doesn't exist.

Combining * in the Incoming Number field and . in the Destination field allow a single incoming call route to direct a range of incoming numbers which match internal destinations.

X or x : Use X's to enter a single digit wild card character. For example -91XXXXXXXXXXX will only match when 13 digits, starting with 91, are received. N, n and ? cannot be used.

i : The i character does not affect the incoming number matching. It is used for Outgoing Caller ID Matching, see below.

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Hope this helps...

Kris G.

 

[cheyneyr]

That is good info Kris, thanks.

Can you also use a wildcard for the Line Group ID field in the ICR? For example, I have two PRIs (local telco and long distance/toll free) and each one sends the same four digits to get to the same caller.

 

[kristiandg]

Yes, leave it blank and it will apply to all.

Kris G.